Pennington County 9-1-1 would like to hear from you!

We seek to provide responsive, quality service to the citizens of Pennington County and the surrounding area.   Please take a few moments to let us know how we are doing and where we can improve.
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Name:
Street Address:
City:	State:  Zip:
Home Phone:	*E-mail:
Subject:
	What type of service did you request? Select Service Emergency Medical Services Fire Department Law Enforcement Other If you selected "Other", please define:
	Was your call answered quickly? Yes No
	Do you feel you call was handled politely and professionally? Yes No
	Please rate the telecommunicator's ability to put you at ease and handle the emergency? Excellent Good Fair Poor
	When the volume of calls is high, sometimes non-emergency calls must be put on hold.  Were you put on hold? Yes No   (If you answered "No", please skip the next two questions.)
	If you were put on hold, for approximately how long were you on hold? 0-1 minute 1-3 minutes 3-5 minutes More than 5 minutes
	Was the reason you were put on hold explained to you? Yes No
	Did you get helpful information from the Telecommunicator? Yes No
	Telecommunicator's knowledge relating to your situation? Excellent Good Fair Poor
	Do you feel you had the Telecommunicator's full attention? Yes No
	Did you receive an explanation of what to expect from the service you requested? Yes No
	Please rate your experience with calling Pennington County 9-1-1? Excellent Good Fair Poor
	Any additional comments:
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